Troubleshoot audio or video bug with uploads on YouTube

If you're having bug with the audio or video of your upload, try these troubleshooting steps to solve the issue.

Audio problems

Audio and video are out of sync

Make certain the durations of your audio and video tracks are the aforementioned. If your audio runway is shorter or longer than your video, your sound and video may not sync correctly.

To edit your sound and video tracks, use a video editing software earlier uploading your content to YouTube.

Sound plays on a computerbut not on a mobile device

If your video'south sound is playing correctly on a figurer simply non on a mobile device, your audio may have poor mono compatibility.

Videos oftentimes have stereo audio, which contains audio for left and right speakers (like headphones). Almost mobile devices only have ane speaker. When your mobile device plays stereo audio, it has to convert it to mono (single speaker) sound before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion procedure tin reduce the audio quality or mute the audio. This trouble often happens when several audio recordings are used into one video.

Make sure your audio is "in phase."

Other audio or video issues

Editing your video's settings can solve common audio and video issues. To review and change your video'southward settings:

Open the video in a video editing plan

To open your raw video, use a video editing programme on a computer. If you recorded your video on a mobile device, you lot can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings friction match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Charge per unit: 24, 25, thirty, 48, 50, threescore FPS rates are preferred. Other less-mutual frame rates like 23.98, 29.97, and 59.94 are also adequate.
  • Data Charge per unit: Automatic
  • Primal Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

In one case the video has the recommended settings, re-upload the video on YouTube.

Video problems

New video tin can't be played in higher qualities (4K, 1080p)

When you lot upload a video, it volition initially be processed in a low quality. This process helps yous complete the upload menstruum faster. Higher qualities, such as 4K or 1080p, can take more fourth dimension to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If you'd like new uploads to be available in all qualities, try uploading your video equally unlisted first. You can afterwards make your video public in one case all qualities are available. Learn more about video quality for new uploads.

Annotation:College qualities similar 4K may non be bachelor on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, color primaries, and color matrix coefficient metadata friction match how the video was mastered.

  • Non-HDR videos: Utilise BT.709
  • HDR videos: Learn more

If colors even so aren't rendering correctly, it may be due to your browser or device. To isolate the problem, examination your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video'south settings tin can solve mutual audio and video issues. To review and change your video's settings:

Open the video in a video editing program

To open your raw video, employ a video editing programme on a calculator. If you lot recorded your video on a mobile device, you tin can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, 50, lx FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are as well adequate.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Save and consign

One time the video has the recommended settings, re-upload the video on YouTube.

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